Jeremy Christopherson

Address:  3401 W 84^th St                                                                     Bloomington, MN 55431

Phone: (920) 702-9125                                                                Email:  jcryan13@yahoo.com

                  Work Email:  jeremy.christopherson@biworldwide.com

 

Work Experience:

BI Worldwide (Sep 2014 – May 2016)  Edina, MN                                                                                                        Project Coordinator  

 

BI Worldwide (May 2016 -  )  Edina, MN                                                                                                                   Sr. Project Coordinator                                                                                       

                                                                                    

·   Administer assistance to the support inboxes for participants, sales offices, and management level reporting.  This included training CSAS to administer the majority of participant support emails, which resulted in an 80% drop to my responses, which met my 6 month objective to drop this activity by at least 50%.

·   Generate reports for promotions and ad-hoc report requests.  This includes occasional creation of the queries, along with creating validation, quality control checks, and automated processes where possible.  This has led to a marked drop in client issues recorded in the Operations dashboard.

·   Execution of Month End Payment Processing.  Creation of validation checks that have led to a 100% quality control of the payments issued to participants in the program.

·   Administer support between the technical team, operations, and the client. 

·   Control all access-related and product-related setup in administration of the program.  Again, this involved the creation of processes and quality control validation checks that have greatly reduced access questions for members of our program.

·   Ability to recognize ways to improve troubleshooting and increase accuracy and efficiency.  This has been displayed by the creation of dashboards that record and analyze batch communications that require input from both the client and BIW systems. 

·   Documentation creation and control of daily and repetitive day to day tasks.

 

Encadria Staffing assigned to Georgia Pacific (Sep 2012-Jan 2014)  Green Bay, WI                        EDI/e-Commerce Coop

·   Provided workflow support for EDI data in retail, commercial, and communication paper divisions.

·   Managed SAP table entries and other back end support.

·   Communicated and managed EDI data communications with transportation partners.

·   Assisted with Sterling Integrator and back end mapping of EDI data.

·   Participated on projects, such as working with transportation partners in improving the timeliness and accuracy of their EDI communication.

·   Preceded by a period of unemployment that caused me to go back to school in January of 2012.

 

Thill Logistics (Feb 2006-Jun 2011)  Neenah, WI                                                                               IT/Operations Coordinator

·  Handled day to day processing of direct response orders from multiple clients through delegation of tasks to operations team and management of resulting workflow to the fulfillment warehouse. 

·  Provided database support and training to multiple departments (Customer Service, Administration, Fulfillment, and Client Services) regarding the technological solutions in the operating and reporting systems.  This included creation and development of Standard Operating Procedures and testing procedures for third party onboarding of orders.

·  Worked directly with the company’s clients to business requirements that led to back end O.S. setup and specifications sent to technical team for reporting and data collection.

·  Set up the back end O.S. to meet each client’s unique reporting needs and provided follow up training to the other departments.  Developed consistency in reporting capabilities and internal operations for a wide range of unique clients.  

·  Communicated with various third party data sources hired by the company’s clients to ensure accuracy throughout the process via the batch files for order and payment data.  Performed quality control tests using this data while providing programming support to the data sources within PCI compliant FTPS data communication.

 

 

 

 

 

Educational Background:

University of Wisconsin-Green Bay, Green Bay, WI

·   Bachelor’s Degree, December 2013

·   Major in Business Administration with an emphasis in Management

·   Minor in Political Science

·   GPA:  3.69/4.00

 

University of Wisconsin-Madison, Madison, WI

·   Completed general  and political science course work

 

 

Qualifications and Skills:

·   Created and managing a back-end solution for reporting analysis of a College Basketball fantasy league in which I am a member in my free time.  Home Page:  http://www.hietpasweb.com/babblemur.  More information available upon request.

·   Proficient with SQL Query, SAP, Ecometry Retail Enterprises, Windows, Microsoft Office Suites, and multiple specialized proprietary platforms.

·   Experience performing the following work duties:  reporting and analysis, electronic data interchange, project management, strategic planning, development of business requirements, quality control testing, and cross-functional departmental training and coordination.

·   Work reviews continuously display high marks regarding communication skills, organized, ability to multi-task, attention to detail, and especially, initiative and adaptability.

·   Displayed ability to see the big picture in terms of ability to plan quality improvement strategies that result in long term and stable operational improvements and efficiencies.